Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

2-4 AltiContact Manager Administration Manual
Table 1. AltiGen Board Operating Environmentals/Condiciones Ambientales
para La Operación de La Tarjeta AltiGen/Betriebsbedingungen für die AltiGen
Karte
AltiGen Telephony Boards
AltiGen telephony boards are installed into the AltiContact Manager
motherboard expansion slots or can be used individually as a third-party
developer application platform. To obtain maximum performance
reliability and long-term, fault-free operation, you must maintain power
and environmental conditions specified at the end of this section.
Note: When installing VoIP boards, the recommended installation
procedure is to install the VoIP boards first, then set up the IP
extensions. If there are no VoIP boards in the system and no IP
extensions are loaded, then no IP extensions can be set up.
Functional Specifications
Quantum Board
Each Quantum telephony board has eight voice channels, so eight ports can
listen to voicemail simultaneously. One port will remain active even if the
system has a power failure.
Description/
Descripcion/
Beschreibung Specification/Especificacion/Spezifizierung
Operating Temperature/
Temperatura de
Operacion/
Betriebstemperatur/
0° to + 50° C/
0°a+50°C/
0° bis + 50° C
Storage Temperature/
Temperatura de
Almacenamiento/
Lagerungstemperatur
-20° to +70° C/
-20° a +70° C/
-20° bis +70° C
Relative Humidity/
Humedad Relativa/
Relative
Luftfeuchtigkeit
10% to 80% non-condensing/
10% to 80% sin condensacion/
10% bis to 80% nicht-verdichtend