Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
2-2 AltiContact Manager Administration Manual
Note: If installing AltiContact Manager for the first time and you
wish to use the software with Windows 2000, you must already
be running Windows 2000 prior to the AltiContact Manager
software installation.
Note: If migrating to AltiContact Manager, a turnkey ACM or
migration from AltiServ will be available.
• For 4.6 Administrator: NT 4.0 Workstation/Server with SP6,
Windows 2000 Server/Professional with SP2 and above.
• For 4.6 Client Applications: Windows 98 2nd Edition, Windows ME,
NT 4.0 Workstation/Server with SP6, Windows 2000 Server/
Professional with SP2, and Windows XP Professional.
• For Online Help: Internet Explorer 5.0 or higher browser.
To accommodate Quantum and Triton telephony boards with AltiContact
Manager software, AltiContact Manager requires the following minimum
system configuration:
• IBM/PC compatible system with adequate number of full-size ISA and
PCI slots.
• Microsoft Windows NT Server 4.0 with Service Pack 6a (or higher)
installed or Microsoft Windows 2000 Server.
• Microsoft Internet Information Services (version 5 or higher for NT,
version 3 or higher for Windows 2000 [web server software that is
supplied with Windows]) must be installed prior to installing
AltiContact Manager. This is necessary if you want AltiReach, the
web-based call handling application, to run.
• Channel Service Unit for T1/E1/PRI.
Hardware selection may have to be adjusted based on the following
variables:
• The number of AltiGen telephony boards required
• The maximum AltiContact Manager extension and trunk traffic
anticipated
• The number of simultaneous client software connections
Table 5, “Individual Board Power Requirements,” on page 2-13 shows the
AltiContact Manager system requirements guidelines depending on the
number of AltiGen boards that will be installed.