Specifications

Overview
AltiContact Manager Administration Manual 1-21
1. Overview
• Split Area Code Support - allows you to identify area codes and
prefixes that are exceptions to the standards of how area codes and
long distance prefixes are normally used. For example, this
configuration allows the system to treat calls to certain areas as local
calls.
• Tenant Service - allows certain trunks to be shared among multiple
groups. In this manner, for example, an AltiContact Manager system
in a large building can be shared among smaller offices, or tenants. A
tenant table can be created to list the tenants who share an AltiContact
Manager system usage. Each extension can be assigned a tenant entry
to which it belongs. Each trunk can be associated with a tenant entry.
• Voice Mail Distribution List - allows you to create a group of
extensions for forwarding voice mail. Up to 100 distribution lists can
be created. Each distribution list can have up to 64 entries, and each
entry can be another distribution list.
• Voice Mail Alert - An announcement can be sent to Voice Mail when
the email server disk is full.
• Work/Hunt Group Converter - used when upgrading from AltiWare
OE 4.6, this tool that converts agents to non-agents, non-agents to
agents, workgroups to huntgroups and huntgroups to workgroups.
T1/PRI/E1 Features
T1/PRI features include:
• ANI/DNIS Transport over T1/PRI Tie Trunks - ANI (Automatic
Number Identification) and DNIS (Dialed Number Identification
Service) digits for calls can be forwarded and transmitted between
extensions at remote AltiContact Manager systems.
• Collecting Caller ID/DID Digits for T1 - allows you to configure the
format and sequence of caller ID and DID digits using DTMF for a T1
connection.
• Collecting Caller Name for PRI - PRI Caller Name feature is
incorporated, compliant to NI-2 standard.
• Support for E1/PRI.