Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Key AltiContact Manager Characteristics
1-20 AltiContact Manager Administration Manual
• Call Detail Reporting (CDR) - the system collects and records
information on outgoing and incoming phone calls, such as length of
call, time of call, number of calls. This data can be written to an
internal database or to an external SQL database. CDR Search
provides an interface that captures workgroup statistics from the real-
time monitoring function used in the AltiSupervisor client application.
Settings in ACM Administrator let you specify time intervals for
saving RTM data.
• Configurable Emergency Number - For international use, allows the
system administrator to set up country-specific emergency numbers.
• Configuration Reader - a tool that summarizes details of your
AltiContact Manager configuration, so you can send a single file to
AltiGen Tech Support if needed.
• DNIS Routing Tables - incoming trunk calls can be routed to trunks
to IVR, extensions, huntgroups, etc., based on DNIS digit information
configured in system administration routing tables.
• Email and Voice Mail Storage - can be placed on drives other than
the AltiContact Manager server.
• Extension Checker - a tool that checks the security status of every
extension in your AltiContact Manager system.
• Monitor List - lets you select the Physical or IP extensions you wish
to monitor. Monitoring is available within AltiView and
AltiSupervisor.
• Out Call Routing Configuration - allows outgoing calls to be
directed to particular trunk routes, based on parameters assigned in
ACM Administrator, and supporting the new tenant tables.
• Enhanced Password Security - allows administrators to lock
extensions that have been “attacked” with false password attempts and
to set default system passwords for newly created or newly assigned
extensions (more secure than the default of an exact extension/
password match). Password requirements are also stricter.
• IVR Configuration File - lets you export your complete IVR
configuration to an html file.
• RTM External Logger -withtheExternal Logger license, RTM
data is sent to the External Logger.