Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Index
AltiContact Manager Administration Manual I-15
Index
uninterrupted power supply
(UPS) 2-3
update prompts 5-30
upgrading
AltiWare OE 3-18
UPS 2-3
URL history 22-4
User Account 3-3
user interface 4-1, 4-11
V
View menu 4-3
view window
call log 4-9
View windows 4-5, 4-10
virtual extension 13-1
definition G-11
voice
compression 1-22
encoding 1-22
quality 1-22, 6-10
voice mail
call forwarding from 1-16
configuration 8-1
distribution list 1-17, 1-21
distribution lists 8-5
forwarding 1-19
making calls from 13-27, 14-5,
15-4
messaging 8-1
voice messaging
features 1-16
message notification 1-17
reminder calls 1-17
zoomerang 1-18
voice over IP
features 1-22
voicemail playing order 13-21,
14-13, 15-12
VoIP 7-13
codeds 9-5
integrated gateway 1-23
trunk properties 7-13
VoIP configuration 9-1
VoIP troubleshooting 6-10–6-11
voltage based call indicator 7-10,
13-11
W
waiting time 4-8
WAN
bandwidth 9-8
router configuration 9-9
warranty 3-xxxiii
extended warranty 3-xxxiii
how to get service 3-xxxiii
windows
view (boards, trunks, etc.) 4-5,
4-10
Wink Start 7-7
Wizard.htm 22-4
work days 5-9
Work/Hunt Group Converter 1-21,
24-1
workgroup
agent login/logout 1-14
answer handling 15-19
barge in 1-14
call pickup 1-11
call routing 1-13
CDR Search 1-14
incoming call handling 15-16
log off reason codes 1-14
mail management 15-9
message notification
options 15-13
multiple membership of 1-12
multiple queue
announcements 1-12
operation notes when
upgrading 3-10
pilot number G-8
queue management 15-22
RNA handling 15-20
silent monitoring 1-14
upgrade change 3-18
workgroup configuration 15-1
Workgroup icon 4-4
Workgroup view window 4-8
workgroups