Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

Index
I-14 AltiContact Manager Administration Manual
Call Router 25-28
Third party applications 3-3
tie trunk 7-5
tie trunks 5-14
toll call prefix 5-25
toll call prefixes 5-25
toll prefix 5-26
toll restrictions 1-7, 5-12
toolbar 4-4, 4-10
tools 24-1
Top.htm 22-4
traffic statistics 4-9, 6-10
Transfer Predial String 7-5
transfer system 3-47
transport protocol 21-1
Triton
T1 board 1-4
T1/PRI trunk properties 7-15
Triton Analog Extension board
specifications 2-5
Triton Analog GS/LS trunk
properties 7-11
Triton Analog Station Board
configuration 6-4
Triton Analog Station Line Properties
dialog box 13-11
Triton Analog trunk properties 7-9
Triton Resource Board 6-2
Triton Resource board
specifications 2-8
Triton T1/PRI (see also T1/PRI)
Triton T1/PRI Board
configuration 6-11
Triton T1/PRI board
specifications 2-7
Triton VoIP
trunk properties 7-13
Triton VoIP Board
configuration 6-7
Triton VoIP board (see also VoIP)
troubleshooting 22-19
cannot make connection 6-10
loop-back test 6-10
poor voice quality 6-10
VoIP board 6-10–6-11
troubleshooting T1/PRI 6-27
trunk
access code 7-3
attributes 7-5
Centrex 7-5
configuration
apply to multiple trunks 1-19
dialing scheme 7-5
direction of transmission 7-4
ground start G-5
impedance G-5
incoming call routing 7-20
loop start G-6
phone number 7-4
tenant selection 7-6
type A-3
trunk access 5-7
trunk access code 1-22
trunk configuration 7-1
Trunk Configuration window 4-7
trunk interface
loop/ground/wink start 1-11
Trunk Monitor Enable 13-37
trunk properties
Quantum 7-6
Triton T1/PRI 7-15
Triton VoIP 7-13
VoIP 7-13
trunk seizure
Quantum 7-7
trunk traffic, IP statistics 4-9
trunk view 6-11
Trunk View window 7-1
Trunk view window 4-7
trunk, number plan 5-6
trunks
setting up attributes 7-3
trunks, tie 5-14
U
UDP 9-9
u-law 5-26
unanswered calls 13-31, 14-20,
15-18
uninstall AltiWare 3-48
uninstalling AtliWeb 22-20