Specifications

Index
AltiContact Manager Administration Manual I-11
Index
POP3 21-2, G-8
SMTP 21-2
TCP/IP 21-1, 21-5
TCP/IP configuration 21-5
transport protocol 21-1
PSTN 9-25
push web URL 11-7
Q
quality of service (QoS) 9-8
Quantum
line properties 13-10
trunk properties 7-6
Quantum Board
configuration 6-2
Quantum board
specifications 2-4
trunk seizure 7-7
queue
multiple announcements 1-12
queue announcement 1-10
queue announcements 25-21
queue management
for huntgroups 14-23
for workgroups 15-22
queue overflow routing 15-23
queue phrase options 15-22
queue quit 1-10, 15-24
Quick Access toolbar 4-4, 4-10
R
readme.txt 3-1
Realtime Transport Control Protocol
(RTP/RTCP)
definition 6-10
reason codes 12-5
recorded announcements 5-28
recorded phrases 11-11
recording options 8-3
Recording Seat license 13-7, 15-5
recording tone 13-7, 15-5
reducing dialing delay for en-bloc
trunks 10-9
refresh interval 4-10
registration
manual online 3-8
registration methods 3-8
reminder calls 1-17
remote
call forwarding 1-6
remote locations 9-4
remote systems 3-45
report
cumulative IP traffic
statistics 20-3
system summary 20-1
Reports menu 4-3
reports, call logs 5-16
reports, system 20-1–20-4
requirements
basic AltiServ platform 2-1
requirements, system hardware 2-1
Reset button 4-6, 4-7
resetting cumulative statistics 20-4
Resource Board 6-2
restore files 3-48
Restoring files 19-4
restricting tie trunk calls 5-14
restrictions
call 13-26
outgoing call 13-26
return policy C-5
ring all available members 14-21,
15-19
ring back 5-4
ring fewest answered calls 15-20
ring first available member 14-21,
15-19
ring longest idle member 14-21,
15-19, 15-20
ring no answer (RNA) 14-21
ring shortest average talk time 15-20
ring-back tone generation 1-23
ringing
distinctive 5-3
RMA C-5
RNA Agent Auto Log Out 14-21
RNA handling
for workgroups 15-20
route access 5-7