Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

Index
I-10 AltiContact Manager Administration Manual
P
Packets Lost 4-10
Packets Received 4-10
Packets Sent 4-10
pager notification 13-24, 14-15,
15-14
paging 1-10, 5-30, 7-4
Party1PAD A-9
password 3-46, 4-1
changing 4-11
extension 13-5
workgroup 15-3
password, change 4-11
PBX
features
account code 1-6
business hours 1-6
call forwarding 1-6
call park 1-7, 1-10
call pickup 1-9
call waiting 1-10
caller ID 1-7
conference call 1-7
distinctive ringing 1-8
do not disturb 1-8
FSK-based message
waiting 1-8
music on hold 1-9
One Number Access 1-9
overhead paging 1-10
power failure transfer 1-10
remote call forwarding 1-6
system and station speed
dial 1-11
toll restrictions 1-7
virtual extension 1-11
workgroup call routing 1-13
PBX features 1-6
PCI Plug and Play 6-9
personal call recording options 13-7
phone display options 13-14
phone number
trunk 7-4
phrase
for IVR 11-10
phrases recorded 11-11
physical and IP extensions
licenses 3-29
physical extension 13-1, G-8
pilot number G-8
ping 6-10
platform
selection 2-1
selection guidelines 2-12
playback message 13-21, 14-13,
15-11
playing music from a file 5-29
PM schedule 5-9
poor voice quality 6-10
POP3 8-4, 21-2, G-8
POP3 service 8-4
port 4-6
port specifications 6-9
Postmaster Extension 8-4
power
backup G-8
on-board telephony power
supply 2-5
power failure transfer 1-10, G-8
uninterrupted power supply 2-3
prefix
system prohibited 5-13
toll call 5-25
pre-recorded prompts 11-11
PRI 6-14
channel assignment 6-14
equipment information 6-14
service request information 6-14
service requirements 6-14
with Voice 6-14
PRI ISDN Numbering Plan 6-25
productid.htm 22-4, 22-12
prompt
IVR 11-7
prompts 11-10
greeting and update 5-30
multiple workgroup
prompts 1-12
protocol 21-1
definition 21-1
IMAP4 21-2