Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

Index
AltiContact Manager Administration Manual I-9
Index
mounting panel G-6
moving system 3-47
multilink 9-9
multiple call waiting 1-9, 13-31
multiple data message format
(MDMF) 7-9, 13-11, 13-12
multiple workgroup
membership 1-12
music on hold 1-9
configuration 5-28
MVIP G-6
MVIP clock master, and T1
Clocking 6-21
MWI enable, message waiting indica-
tor enable 7-14
N
NAT 9-9
navigating AltiAdmin 4-1, 4-11
NetMeeting.htm 22-4
network
address 21-2
client setup 21-9
configuration 6-10
definition 21-1, G-6
domain name 21-4
email 21-4
Internet
service provider 21-4
local address 21-3
mixed-media messaging 21-3
helper applications 21-3
multiple AltiServ systems 1-22
multiple AltiServs 9-25
protocol 21-1
IMAP4 21-2
TCP/IP 21-1, 21-5
transport 21-1
quality of service 9-8
server side setup 21-4
Network Address Translation
(NAT) 9-9
network configuration for VoIP 9-8
networking
MIME 21-3
protocol
POP3 21-2
SMTP 21-2
new installations
AltiWare OE 3-11
no answer handling 13-31, 14-20,
15-18
node ID A-2, A-9, A-11, A-13
North American Numbering
Plan G-7
notification
message 13-23, 14-15, 15-13
email 13-23, 14-15, 15-14
schedule 13-25, 14-17, 15-15
notification type and timing 13-25,
14-16, 15-15
Nsapplet.zip 22-4
Nsplugin.zip 22-4
NT service
AltiContact Manager 3-2
number plan 9-25
numbering plan 5-4
O
offline registration 3-45
old versions 3-3
One Number Access 1-9, 1-24,
13-32, 13-35, G-7
online help 4-3
online license registration
procedures 3-29, 3-38
Operator Extension 5-4
operator group 5-4
optional add-on software 1-25
options
boards 2-9
outcallrouting
configuration 10-1
dialing pattern 10-6
out call routing configuration
default routes 10-4
outgoing calls, blocking all 5-14
overhead paging 1-10, 5-30
by trunk 7-4
overlap dialing 7-5, 9-4