Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

Index
I-8 AltiContact Manager Administration Manual
average statistic 20-4
buffer 1-23
Jitter Buffer 9-8
jitter buffer 7-14, 7-15
K
keys, CDR data elements A-1–A-17
L
liability 3-xv
limitations 2-11
line properties
Quantum 13-10
link session ID number A-2
live call handling 1-9, 13-31
location format 4-7
log entries 4-9
log level 20-3
logging outbound workgroup
calls 13-17, 14-10
login
first time 4-10
workgroup 1-14
Login and Logout icons 4-4
login, logout 4-1
logout
workgroup 1-14
logout reason codes 12-5
loop current 2-3
loop start 7-7, G-6
M
mail forwarding 1-19
mail management
for extensions 13-19
for workgroups 15-9
mailbox 13-19
information only 1-16, 13-20
size 13-22, 14-13, 15-12
mailbox capacities 13-22, 14-13,
15-12
main menu 4-2, 4-3
main number 5-3
making a connection
difficulty 6-10
making calls
from AltiMail 1-16
from voice mail 13-27, 14-5,
15-4
management menu
audio peripheral
configuration 5-27
Manager Extension 5-3
managing
messages 8-3
manual online registration 3-8
MDMF (Multiple Data Message
Format) 7-9, 13-11, 13-12
menu, AltiAdmin main 4-3
message
length 13-22, 14-14, 15-12
maximum number of 13-22,
14-13, 15-12
notification 1-17, 13-23, 14-15,
15-13
for email messages 13-23,
14-15, 15-14
schedule 13-25, 14-17, 15-15
notification type 13-24, 14-15,
15-14
playback 13-21, 14-13, 15-11
retention 13-22, 14-14, 15-12
message notification 1-24
for workgroups 15-13
message waiting
FSK-based 7-10, 13-11
tone-based 13-11
voltage-based 13-11
messaging 8-1
management 8-3
mixed-media 21-3
Microsoft Exchange Server
integration 21-10–21-27
Microsoft SQL 5-19
MIME 21-3, G-6
mixed-media messaging 21-3
helper applications 21-3
MIME 21-3
Monitor Available 13-37
monitor list 1-20, 13-35