Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

Index
AltiContact Manager Administration Manual I-7
Index
I
icons, toolbar 4-4, 4-10
images subdirectory 22-3
impedance 7-7, G-5
incoming call handling 7-20
incoming ring type 7-7
information only mailbox 1-16,
13-20
install
previous version 3-48
installation
ACM Administrator 3-45
cooling fan 2-13
hardware 2-1
heat factor 2-13
operating environment 2-3,
2-15, 2-16, 2-17
Windows NT Emergency Repair
Disk 3-45
installation requirements 22-1
installation, AltiWare 3-1
installing a Channel Service Unit
(CSU) 6-27
installing AltiWeb 22-2
integrating Exchange Server 21-10–
21-27
integration
administration 1-23
Exchange 1-18
VoIP gateway 1-23
intercom
distinctive call waiting 1-8
hands free mode 1-8
intercom call 1-9
Internet 21-4
domain name 21-4
email 21-4
MIME G-6
service provider 21-4
Internet integration
features 1-18
Intranet 9-8
IP address 21-6
IP Cumulative Traffic Statistics
window 20-3
IP dialing table 9-1, 9-26
IP extension 13-8
IP extensions 1-23, 13-1
IP Phone Service 1-23
IP trunk
access code 9-25
appearance 6-11
configuration 9-25
number code 5-6
IP Trunk Access 5-7
IP trunk current traffic statistics
screen 4-9
IP trunk traffic window 4-9
IP trunk, number plan 5-6
ISDN setting
TEI 6-26
ISP 9-8
Item Name 11-6
IVR
actions 11-7
beginning prompt 11-7
configuring 22-16
features 1-12, 1-15
9-level menu 1-15
dial by name 1-15
direct station transfer 1-15
multiple attendant
support 1-15
name directory 1-15
menu items, nesting 11-6
prompts, phrase
management 11-10
push web URL 11-7
system callback 1-11
IVR configuration 11-1
IVR data 22-4
IVR icon 4-4
IVR Select 11-5
IVR_top.htm 22-4
IVRApplet.htm 22-4
J
Jam Bit 8 6-20
jitter
average 4-10