Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Index
I-6 AltiContact Manager Administration Manual
F
failover routing 1-15, 11-9
faststart enable 7-14
FCC statement 3-xv
feature access 5-6
feature tips 1-8
enabling/disabling 13-38
features
AltiServ 1-22, 1-24
file
server G-4
files
backup 19-2
firewall 6-10
configuration 9-9
first digit 5-4
first time login 4-10
flash G-4
forced account code 13-6
foreign exchange subscriber
(FXS) 7-16
form data 22-4
form data, altering 22-9, 22-14
formats
CDR A-1–A-17
forwarding
mail 1-19
FSK 7-10, 13-11
FSK-based message waiting 1-8
functional specification 2-4
FXS G-4
FXS (Foreign Exchange
Subscriber) 7-16
G
G.711 1-22, 7-14
G.711 channel 9-8
G.723.1 1-22, 7-14, 9-8
G711 jitter buffer range 7-14
G711 RTP packet length 7-15
G723 jitter buffer range 7-15
gateway 21-6
glossary G-1–G-11
greeting
personal 1-17
greeting prompts 5-30
ground start 7-7, G-5
grounding 2-3
group
setup 13-15
group RNA handling 14-21
GTE 6-20
H
H.323 1-22, 9-9
configuration 7-14
hands free intercom mode 1-8
hands free manual answer mode 1-8
hardware
adding or changing 3-47
basic requirements 2-1
hardware status 4-5
installation 2-1
cooling fan 2-13
heat factor 2-13
operatingenvironment 2-3, 2-15,
2-16, 2-17
system requirements 2-1
uninterrupted power supply 2-3
Help menu 4-3
helper applications 21-3
hold
music on hold 1-9
Holiday Routine 5-1
Holiday Routing 1-8, 1-12
home area code 5-3
hop off
enabling 5-14
huntgroup 1-8
adding a 14-4
answer handling 14-21
busy call handling 14-18
call handling 14-17
configuration 14-1
establishing basic attibutes 14-4
mail management 14-11
queue management 14-23
setting up membership 14-6
setup 14-3