Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

Index
AltiContact Manager Administration Manual I-5
Index
name directory 1-15
directory name announcement 1-8
directory structure 22-3
directory, verifying location 22-3
directory.htm 22-4
distinctive call waiting 1-8, 13-21,
14-13, 15-12
distinctive ringing 1-8, 5-3
distribution lists 8-5
DNIS
routing 12-3
DNIS routing 12-3
Do Not Disturb 13-30, G-3
docs subdirectory 22-3
documents 3-1
domain name 21-4
downgrade AltiWare 3-48
DSU 6-13, 6-15
DTMF
remote carriage 1-22
E
E&M 6-12
echo cancellation 1-22
echo suppression 1-22
email 8-4, 21-9
client setup 21-9
forwarding 1-19
integration with Exchange
server 8-5
Internet 21-4
name 13-20, 14-12, 15-11
setup 21-4
email messaging options 8-4
email services 8-4
emergency numbers 5-26
Emergency Repair Disk for Windows
NT 3-45
enable
multiple call waiting 13-31
One Number Access 13-32
enable distinctive ring 5-3
enable intercom 13-6
enable live call handling 1-9, 13-31
enbloc dialing 7-5, 9-4
en-bloc trunks
reducing dialing delay for 10-9
error messages 22-7, 22-11, 22-19
ESF (Extended Superframe
Format) 6-20
establishing basic huntgroup
attributes 14-4
Exchange
email synchronization 8-5
integration 1-18
Exchange Server 21-10–21-27
Exchange Server, synchronizing an
extension 13-20, 14-12, 15-10
Exchange synchronization 8-5
Extended Superframe Format
(ESF) 6-20
extension
calling options 13-26
configuration
applytomultiple
extensions 1-19
definition G-4
DID number 13-5, 14-4, 15-3
email name 13-20, 14-12, 15-11
general settings 13-3
incoming call handling 13-28
information only mailbox 13-20
length 5-5
message notification 13-23,
14-15, 15-13
monitor list 13-35
One Number Access 13-35
outgoing call restrictions 13-26
physical extension 13-1, G-8
send notification 13-25, 14-16,
15-15
speed dial 13-17
types defined 13-1
virtual 1-11, 13-1
definition G-11
extensions
mail management 13-19
external logging 5-19