Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

Index
I-4 AltiContact Manager Administration Manual
configuration 13-26
agent 13-1
apply to feature 1-19
audio peripheral 5-27
firewall 9-9
huntgroup 14-1
IP dialing table 9-1
IP extension 13-8
music on hold & recorded
announcements 5-28
network 6-10
out call routing 10-1
overhead paging 5-30
Quantum board 6-2
system
business hours 5-8
call restrictions 5-12
extension length 5-5
numbering plan 5-4
work days 5-9
system speed dialing 5-11
TCP/IP 21-5
Triton Analog Station Board 6-4
Triton T1/PRI Board 6-11
Triton VoIP Board 6-7
voice mail 8-1
configure
firewall 9-9
network for VoIP 9-8
WAN router 9-9
configuring
Alti-IP 600 17-1
distribution lists 8-5
confirm callback number 13-21,
14-13, 15-12
connection difficulty 6-10
contact.htm 22-3, 22-9, 22-13
contactaltigen.htm 22-4, 22-5, 22-8
cooling fan
installation 2-13
Country 5-3
creating
NT Emergency Repair Disk 3-45
creating workgroups 15-2
CSU 6-13, 6-15
CSU installation 6-27
CSU/DSU Requirements 6-13, 6-15
CT-Bus Clock Configuration 5-26
CT-bus Test Tool 1-25
cumulative IP traffic statistics 20-3
current traffic statistics
refresh interval 4-10
custom app 13-24, 13-30, 14-16,
14-20, 15-14, 15-18, 15-21, 15-24
customerid.htm 22-4, 22-12
D
D channel 6-24
data collection fields, altering 22-9,
22-14
data service unit 6-13, 6-15
database
backup 3-47
dealer installation ID 3-8
dealer registration ID 3-8
default
gateway 21-6
default routes 10-4
desktop 4-2
developer support 1-5
device driver 6-11
Diagnostic menu 4-3
dial last caller 1-7
dialed digits 6-11
dialing an IP number from the Alti-IP
600 17-4
dialing delay
T1 signaling 7-16
dialing pattern routing 10-6
dialing scheme
trunk 7-5
DialPad, displaying 22-9, 22-14
DID 7-7
collecting 7-17
T1 1-21
DID number
extension 13-5, 14-4, 15-3
Digit Manipulation 10-3
DINA Manager 1-25, 24-11
directory
dial by name 1-15