Specifications

AltiContact Manager Administration Manual G-9
Glossary
Protected subsystems - integral subsystems that perform important operating
system functions, such as security subsystems among others.
protocol - A set of rules and conventions by which two computers pass messages
across a network medium. Networking software generally implements multiple
levels of protocols layered one on top of the other.
Q
Quantum - an ISA standard computer telephony board of AltiGen’s AltiServ
product line. It is an all-in-one platform designed with open software standards to
facilitate use of enhanced applications.
queue - a collection of calls waiting to be served. Queued calls in AltiWare are
handled on a first-in, first-out basis.
R
RAM - Random Access Memory. The primary memory in a computer that can be
written over with new information. The contents of RAM memory are lost when the
electrical power to the PC is switched off.
RAS - Remote Access Service.
retry - to resend data a prescribed number of times or until the data is finally
delivered.
RJ-11 - The “common” telephone jack. Usually wired with four wires, the red and
green signify the tip and ring circuits.
RJ-45 - The “common” telephone jack. Usually wired with eight wires, the red and
green signify the tip and ring circuits.
ROM - Read Only Memory.
root directory - in an IBM or compatible PC, the directory that is created when the
user formats a diskette that may contain subdirectories. Synonymous with system
directory.
S
save - to retain data by placing it in memory or by copying it from one storage
device to another.
SDMF - Single Data Message Format.
server - a process with one or more threads that accepts requests from client
processes. It implements a set of services that it makes available to clients running
either on the same computer or possibly on various computers in a distributed
network.
slot - a numbered division of a computer in which a printed circuit card is located.