Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
G-8 AltiContact Manager Administration Manual
P
PABX - Private Automatic Branch Exchange. A private branch exchange (PBX)
that provides access to and from the public telephone network without operator
intervention.
PBX - Private Branch Exchange. A switching system providing telephone
communications between internal stations and external networks.
PCM - Pulse Code Modulation.
physical extension - is associated with a physical port and device. An extension is
created, by default, as a physical extension (as opposed to a virtual or workgroup
extension) unless there are no more physical ports available.
pilot number - the extension number that identifies a workgroup or distribution
group.
POP3 - Post Office Protocol version 3. Protocol for retrieving email by remote
client.
port - a communication channel through which a client process communicates with
a protected subsystem.
POSIX - an acronym defined as “a portable operating system interface based on
UNIX,” refers to a collection of international standards for UNIX-style operating
system interfaces. In the mid-to-late 1980’s, government agencies began specifying
POSIX as a procurement standard for government computing contracts.
Power Failure Backup - If your AC power fails, your telephone system can still
operate by switching to a backup battery power supply, often called an
(Uninterrupted Power Supply) UPS.
Power Failure Transfer - A telephone system feature. When the commercial AC
power fails and there is no backup power source such as a battery or a generator,
this feature switches some of the trunks connected to the telephone system to
several single line phones that do not need external power and can draw their power
from the telephone lines.
Power Supply - the part of the telephone system or a computer that converts the
normal 120 or 240 volts AC power to AC and DC at the various voltages and
frequencies as needed by various components and circuits of the system.
Private Network - A series of offices connected together by leased and non-leased
telephone lines, with switching facilities and transmission equipment owned and
operated by the user or by the carrier and leased to the user.
process - a logical division of labor in an operating system. In Windows NT, it
comprises a virtual address space, an executable program, one or more threads of
execution, some portion of the user’s resource quotas, and the systems resources
that the operating system has allocated to the process threads. It is implemented as
an object.