Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Overview
AltiContact Manager Administration Manual 1-17
1. Overview
messages and make other calls not associated with a message, all with
one call into the AltiGen Voice Mail System. This can result in
significant savings. The use of this privilege is configurable on a per-
user basis.
• Message Management - receives, sends, forwards, deletes, and
replies to messages.
• Message Notification of E-mail Messages -designedtoalertyouof
new voice and/or email messages in your mail box. (At this time,
notification of email messages can only be configured by the system
administrator.) The AltiGen Voice Mail System will notify you by
calling an extension, phone or pager number. A notification schedule
can be set for business hours, after business hours, at any time or at a
specified time. For voice messages, you have an option of being
notified of all messages or only urgent messages. You may enter up to
80 digits for the destination (notification) phone number. Operator-
assisted paging is also supported.
• Personal Greeting - allows users to record greetings in their own
voice to be played when callers reach their voice mail.
• Priority Delivery - allows users to determine the priority of message
delivery such as normal or urgent.
• Private Messaging - allows users to leave a private message in their
voice mail for the expected caller.
• Record Conversation to Voice Mail - an extension user (on Triton
Analog Extension boards only) can record a conversation and save as
a voice mail. Requires a voice recording license.
• Reminder Calls - are used to remind you of important meetings,
things to do or people to call.
• Remote Access - allows users to access the AltiGen Voice Mail
System from any telephone by dialing into the main system number
and pressing # to login.
• Voice Mail Distribution List - allows the user to use system
distribution lists, or create and use personal distribution lists for
forwarding voice mail. Up to 100 distribution lists can be created. Each
distribution list can have up to 64 entries, and any entry can be another
distribution list.