Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
G-4 AltiContact Manager Administration Manual
Ethernet - a communications protocol used in local area networks to connect
computers, terminals, printers, etc., typically located within the same building.
Ethernet operates over twisted wire and over coaxial cable at speeds up to 10
megabits per second. Ethernet is a physical link and data link protocol reflecting the
two lowest layers of the DNA/OSI model.
Exchange Server Integration - provides unified messaging by synchronizing the
mailboxes in an AltiServ and Exchange Server, so that a user can access messages
in either server. If a message is added to one server, it is automatically sent to the
other server, similarly, if a message is deleted in one server it is automatically
deleted from the other server.
extension number - an arbitrary number of two to five digits that matches a station
to a particular user.
F
FCC - Federal Communications Commission.
feature - a special or specific capability.
field - a unit of data in a record or message and designated for a particular purpose.
file - an organized collection of related information treated as a unit.
file server - an integral part of a multi-user computer network such as a local area
network (LAN). It typically is a combination of a computer, data management
software, and large capacity hard disk drive. A file server directs all movement of
files and data on a multi-user communications network and gives each user on the
network access to files stored on the file server. It allows the user to store
information, leave electronic mail messages for other users on the system and
access application software on the file server such as word processors or
spreadsheets.
FLASH - a sudden brief signal. Activated by depressing the flash key on the
telephone pad if one has been configured, or by a quick press and release of the
receiver button (switch hook).
FSK - Frequency Shift Keying. A modulation technique for data transmission.
function - a specific purpose of an entity, or its characteristic action. In computer
programming, a synonym for procedure.
FXS - Foreign Exchange Subscriber. An analog interface for direct connection of a
telephone set to a digital multiplexer.
G
GMT - Greenwich Mean Time. Mean solar time of the meridian at Greenwich,
England, used as the basis for standard time throughout the world.