Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Repair and Replacement
B-2 AltiContact Manager Administration Manual
How To Reach AltiGen Technical Support
Contact AltiGen technical support by any of the following methods:
• CALL 510-252-9712 and follow the prompts. This is available to Authorized AltiGen
Dealers and Distributors only. Your call will be answered by one of AltiGen’s
Technical Support Representatives or routed to the Technical Support Message Center
if no one is available to answer your call. Your call will be returned promptly, within
two (2) hours under normal circumstances. Please see “Tech Support on AltiGen’s Web
site.”
• SEND EMAIL TO: support@altigen.com. Messages are checked on a daily basis.
• SEND A FAX TO 510-252-9738, ATTENTION: Technical Support.
Tech Support on AltiGen’s Web Site
AltiGen offers tech support on the web at http://support.altigen.com.
Unresolved Problems Escalation Procedure
The following escalation steps should be followed to report unresolved problems. Please
contact the following parties in the order listed:
1. Local Authorized Dealers Service Department.
2. AltiGen’s Technical Support Manager at support@altigen.com.
For remaining unresolved problems or complaints, send an email to AltiGen’s CEO at
ceo@altigen.com, or call 510-252-9712 x 120.
Repair and Replacement
This policy addresses the procedure for return of any materials to AltiGen from Authorized
AltiGen Dealers only. It covers materials returned for any and all reasons.
AltiGen Communication’s Repair Program provides registered customers with replacement
parts in a timely and professional manner. The AltiGen Repair Program allows you to send
defective AltiGen manufactured hardware products (in or out of Warranty) to our factory for
prompt authorized repairs.
Hardware Warranty Period
AltiGen Communications hardware products are warranted for one (1) year for all parts and
manufacturing labor, from the date of the first end user purchase or 14 months from the date
of shipment from AltiGen. Product proof of purchase or equivalent is required.
Products Returned Before Warranty Expiration
All repaired units remain under the Warranty period of the original product. Advance
Replacement products are provided on an exchange basis; the products sent to AltiGen
become the property of AltiGen, and AltiGen provides the sender with a new product OR a
repaired product that is functionally equivalent to new.