Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Call Accounting Report Formats
AltiContact Manager Administration Manual A-17
A. Call Accounting
Report Formats
From Trunk B
Extension B: 100
Trunk X: 3210001
Trunk Y: 3210002:
4 VM make call to Trk Y 1/18 05:58P 00:00:15 100 3210002 0001
5 ### to Ext B (WG B,
Virtual B) and VM make
call
11/18 05:59P 00:00:23 111 3210002 0100
6 Ext B S-transfer to Trk
Y* (see examples)
11/18 06:00P 00:00:22 111 3210002 0001
7 Ext B B-transfer to Trk
Y* (see examples)
11/18 06:01P 00:00:18 100 3210002 0100
11/18 06:01P 00:00:05 0001100 100
8 ToTrkYthentransferto
Ext B
11/18 06:02P 00:00:27 100 3210002 0001
9 Outcall Log time only, no lines logged
10 Zoomerang 11/18 06:06P 00:00:27 100 3210002 0100
11 System Speed Dial 11/18 06:07P 00:00:18 100 3210002 0001
12 Ext Speed Dial 11/18 06:08P 00:00:25 100 3210002 0100
13 #35 privilege overwrite
to Ext B (WG B, virtual
B)
11/18 06:09P 00:00:31 100 3210002 0001
14 B is WG B N/A
15 Ext B transfer to WG C N/A
16 Conference with Trunk 11/18 06:10P 00:00:25 100 3210002 0100
Calls Initiated by Trunk X to Extension B (Column B)
1 Dial in 11/18 06:11P 00:00:07 0100 3210001 100
2 Ext B fwd to Trk Y 11/18 06:13P 00:00:35 0100 3210001 100
11/18 06:13P 00:00:25 TRK0 3210002 0001
Calls Initiated by Extension A (Column A)