Specifications

Call Router Advanced
25-22 AltiContact Manager Administration Manual
Replace the “No Action” level with “Call – to Ext./Workgroup,” and
enter the workgroup extension number. For further information on
configuring IVR, see “IVR Configuration” on page 11-1 and the
AltiAPI Programmer Guide.
If your organization has multiple workgroups and you want queue
announcement for several or all of them, you must create separate rules for
each, with workgroup extension information pertinent to each workgroup.
Example:
You use virtual extension 700 to log in to Call Router. You have two
workgroups, Sales and Support, with the following agent and workgroup
extensions:
Sales Support
Workgroup extension number 500 600
Call Router virtual extension number 700 700
For both workgroups, you want Call Router to check incoming calls for
Caller ID and Caller Entered Digits, and to play the WG queue status if a
match is found and all agents are busy.