Specifications

Basic Call Router & Call Router Advanced
AltiContact Manager Administration Manual 25-19
25.CallRouter
Enter the workgroup extension as the WorkGroup ID and password,
and enter the virtual extension’s password.InthefieldforDefault
Wait Time in Queue, type in the desired minutes. (By default, the
Extension ID field is grayed out.)
• Delete button - click Delete to remove the selected workgroup from
the display.
• Change Default Wait Time (in Call Router Advanced only) - click
this button to change the default wait time associated with the work-
group queue.
Note: The workgroup to which incoming trunk calls will be routed via
Call Router must be assigned to the IVR whose Action is set to
“Avd - Data Directed Routing,” with Application set to the virtual
extension you use to start Call Router. For further information on
configuring IVR, refer to “IVR Configuration” on page 11-1 and
the AltiAPI Programmer Guide.
If you want to announce queue status to callers (Target action of
any routing rule is “Play WG Queue Status,”) complete the Virtual
Extension ID and Virtual Extension password fields using the
workgroup agent extension (and its password) specified in the rule.
To log on to multiple workgroups:
• Click Add again and enter the next Workgroup ID and Password.
• Change Start Calculate Call Count - click this button to change the
starting point for the number of calls to be reached for Call Router to
start calculating call data.