Specifications

Call Router Advanced
25-14 AltiContact Manager Administration Manual
3. Enter or modify the Rule Name in this field.
4. Select the data to match against routing rules.
• If Callee Info contains - lets you select Call Route Request data to
match against the customer record.
a) Select “Match one”or“Match all” from the dropdown list.
b) Select the items you want.
c) Click in the Data column and type to specify the data.
To manually specify data for an item, right-click the item, select
Input data and enter information in the column.
Notes:
• Caller Entered Digits must be numeric only.
• You can enter “*” as a wildcard character for any length of digits,
or “?” for a single digit.