Specifications

Overview
AltiContact Manager Administration Manual 1-11
1. Overview
• Station Log In/Log Out - enables system users to move an extension
number from one station to another, or deactivate an extension on a
long-term basis.
• System and Station Speed Dial - allows programming of frequently
used telephone numbers for speed dialing. Up to 60 system speed
numbers can be programmed. Up to 20 station speed numbers can be
programmed for each extension. For easy programming, AltiWare
uses friendly voice prompts to guide extension users to program their
station speed dial numbers.
• System Callback from IVR - allows the user to instruct AltiContact
Manager to call the user at a remote location after the user logs in with
extension and password. This is useful for traveling users who don’t
want to accrue expensive toll charges while traveling, especially from
international locations where there is no access to toll-free numbers.
See “Planning is Essential” on page 11-1 for more information.
• Transfer to AltiGen Voice Mail System - allows anyone in the office
to send an outside user into the AltiGen Voice Mail System by pressing
FLASH # 40 while connected to the user.
• Transfer to IVR - allows a user to transfer a call to an IVR by pressing
FLASH #15 and then the 2- or 3-digit IVR number.
• Trunk Digits Pushed to AltiLink Plus - Digit event will be sent
through AltiLink Plus (SDK) when the caller presses any key during
IVR.
• Trunk Interface:
— Analog - loop start, ground start, and wink start (DID).
— Digital - PRI-ISDN, T1 E & M, loop start, and ground start.
• Virtual Extensions - an extension that is not associated with a
physical port, but allows access to the AltiGen Voice Mail System
features and telephone sharing. Up to 2,000 total (physical + virtual)
extensions can be created on a system. Access to virtual extensions is
through voicemail use, a physical extension, a trunk, or via AltiView
or AltiAgent.
• Workgroup Call Pickup - allows pickup of calls to a specific group.