Specifications

Basic Call Router & Call Router Advanced
AltiContact Manager Administration Manual 25-13
25.CallRouter
•TheDefault Routing button opens a Default Routing Rule dialog
box, where you can specify the action for Call Router to take if no
match is found in the rules or in the database.
Default Routing Action options: No Action, Goto Top Level, Goto
Menu Item, Repeat Current Level, Call to Extension/Workgroup,
Call to Operator, Dial by Name, Collect Extension, Directory
Service, Record Message (specify target data in accompanying text
box), Mailbox Access, Disconnect, System Callback, Collect Digits
(specify fields in accompanying Collect Digit dialog box), Other
DDR Application (specify target data in accompanying text box),
Play WG Queue Status (specify target data in accompanying text
box).
Creating Route Rules
To create a route rule:
1. Select Route Rule from the Operation menu.
2. Click the Add button to open a new Route Rule or Modify to modify
an existing rule in the Rules List window.