Specifications

Basic Call Router & Call Router Advanced
AltiContact Manager Administration Manual 25-9
25.CallRouter
Delay.
• Add button - Click Add to log on to a workgroup whose incoming
trunk call data you want to monitor. This opens a Log on Work Group
dialog box.
Enter the workgroup extension as the WorkGroup ID and Password,
and enter the virtual extension’s password.(Bydefault,theExtension
ID field is grayed out.)
• Delete button - click Delete to remove the selected workgroup from
the display.
Note: The workgroup to which incoming trunk calls will be routed via
Call Router must be assigned to the IVR whose Action is set to
“Avd - Data Directed Routing,” with Application set to the virtual
extension you use to start Call Router. For further information on
configuring IVR, refer to “IVR Configuration” on page 11-1 and
the AltiAPI Programmer Guide.
To log on to multiple workgroups:
• Click Add again and enter the next Workgroup ID and Password and
Virtual Extension password.
Call Router Advanced
Call Router Advanced is the standard Call Router application plus call
router service. Call Router Advanced requires the purchase and activation
of a Call Router Advanced license.