Specifications

Overview
AltiContact Manager Administration Manual 1-9
1. Overview
• Individual and System Call Pick Up - allows users to answer a
ringing telephone from another station.
• Intercom Call - by pressing #93 on any phone connected to an
AltiWare system, users can make an intercom call to an AltiTouch
Plus or Alti-IP 600 phone. If the phone is in idle state, the phone
speaker will be turned on, and the voice path is connected. If the IP
phone is busy, the call will follow the busy call handling feature of the
IP phone’s configuration. This feature can be enabled or disabled per
extension by the administrator.
Note: Alti-IP 600 phones or 390 Analog phones that are configured
on a Triton Analog Extension board can be intercommed.
• IP Extensions - the IP extension feature allows an H.323-compliant
terminal device to connect to AltiContact Manager. With a few
exceptions (described in Chapter 16, Setting Up IP Extensions), IP
extensions have the same functionality as an analog station.
• Live Call Handling—allows an extension user to play a ringback tone
when the called party is in voice mail, paging, transfer, or conference
state. The call is shown as “ringing” in AltiConsole.
• Multiple Call Waiting with Personalized Greetings - a personal
queue that allows users to handle multiple incoming calls by letting
callers wait in queue until the user answers the call. This allows users
to transfer or park calls before answering the next call in queue. Users
may also record and use personalized Initial and Subsequent
greetings to be played for callers in queue.
• Music or Message on Hold - when the system is connected to an
external audio source, this allows callers to hear music or pre-recorded
messages while waiting on hold.
• One Number Access - a feature that eliminates “telephone tag” by
forwarding important callers to predetermined numbers, according to
a designated schedule. Setup is available through the One Number
Access page of Extension Configuration and/or web-based AltiReach
and AltiView management. ONA passwording is optional. The user
can press any key to pick up an ONA call.
• Operator Off-line - when this feature is enabled, all calls are directed
to the IVR. When the caller dials 0 and the operator is not available,
the call is routed to the operator mailbox.