Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Key AltiContact Manager Characteristics
1-8 AltiContact Manager Administration Manual
• Directory Name Announcement - the huntgroup/workgroup agent’s
directory name will be announced to the caller before the call rings to
an agent.
• Distinctive Call Waiting Tone - allows three different call waiting
tone cadences to distinguish between internal, external, and operator
calls.
• Distinctive Ringing - allows three different ringing cadences to
distinguish between internal, external, and operator calls.
• Do Not Disturb - blocks all calls coming into a specific extension and
sends them to preprogrammed destinations such as voice mail or the
operator.
• AltiSpan
TM
-(orExtended Caller ID) inexpensive caller ID display
phones can be used to deliver functionality previously requiring the
use of proprietary telephones.
• Feature Tips - plays helpful tips and reminders for optimal use of
AltiContact Manager.
• FSK-based Message Waiting - allows message waiting that is based
on FSK (Frequency Shift Keying), a modulation technique for data
transmission. Tone or voltage-based message waiting options can also
be selected. Phones with FSK-based message waiting indicator are
highly recommended.
• Hands Free Intercom Mode -bypressing#81 on their speaker
phone, users can receive calls without having to pickup the handset to
answer. Hands Free Manual Answer Mode, #82, allows another
version of this function.
• Hop Off Calls over T1/PRI Tie Trunks - multiple AltiContact
Manager systems at the same or remote locations can be linked
through a T1/PRI network. Also, this feature provides toll savings on
long distance calls by allowing users to dial a remote AltiContact
Manager system via a T1/PRI trunk and then the destination phone
number through PSTN.
• Huntgroup - a group of related phones that can be set up to share
particular lines, so that if the first line is busy, the next line is hunted
until a free line is found.
• Holiday Routing - routes inbound DNIS and trunk calls on designated
holidays to specified destinations. You can create separate routes for
business and non-business hours on half-day holidays.