Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

Data and Internet Integration
AltiContact Manager Administration Manual 21-21
21. Data and Internet
Integration
2. Click Add to open the Add Service to Profile dialog box. Add
Microsoft Exchange Server, Outlook Address book and Personal
Folders to profile.
Figure 16. Add Services to Profile
3. In the Microsoft Exchange Server dialog box that opens, type the
Exchange Server name in the Microsoft Exchange Server field and
the test mailbox name (e.g. AltiGen Assist)intheMailbox field.
4. Click Check Name. If you entered valid values, the names will be
underlined and the Check Name button will be grayed out. Click
Apply and then OK.
You will see Microsoft Exchange Server in the list in the Services
window.
5. Optional: Select MicrosoftExchange Server in the list box, and click
Properties to see its configurations. The Microsoft Exchange Server
dialog box appears. If you need to, you can use this Properties dialog
box to change the name of Microsoft Exchange Server and Mailbox.
To Test the configuration:
1. Restart Outlook 2000 at least once. Test the configuration by sending
an email, then check if you receive it.
2. When the reboot is complete, log on using the AltiGen service account.
3. Open Outlook, and from the Tools menu, select Services.
4. Click Add and select Exchange Server. The Mailbox field should
already be populated with the Name entered above.
5. Enter the Exchange Servers hostname and click the Check Name
button. Both the Mailbox and Exchange Server should now be
underlined.