Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Key AltiContact Manager Characteristics
1-4 AltiContact Manager Administration Manual
Additional Quantum boards can be added to meet larger system
requirements. The maximum number of Quantum boards in one
system is up to 16 boards and depends on the number of ISA slots
available and the selected computer platform performance
characteristics.
Note: AltiContact Manager does not support Quantum Rev. C/C+
boards. Upgrade Quantum boards to Rev. D prior to installation.
• Triton Boards:
— Triton VoIP Board - a PCI bus telephony board that provides
voice processing resources. DSP engines reside on the VoIP board
to perform voice processing functions needed for H.323 devices.
The Triton VoIP board supports 12 or 30 IP trunk ports. See
“System Limitations” on page 2-11 for details on the number of
Triton VoIP boards and ports you can install on one system.
— Triton VoIP 12- and 30-port boards - Triton 8-port boards
running on previous AltiWare releases are automatically upgraded
to 12-port boards with AltiContact Manager. With a 30-port
upgrade license, the 12-port board can be upgraded to a 30-port
board (one board upgrade per license) in AltiContact Manager.
• 5V PCI slot is required for each Triton board.
• Additional VoIP boards, up to a maximum of ten (10) per
system, can be added to meet larger system requirements.
• The VoIP board can also be used individually as a third-party
developer application platform.
— Triton T1/E1/PRI Trunk Board - a PCI telephony card that
supports either T1, E1 or PRI digital trunks through software
configuration.
• 5V PCI slot is required for each Triton board.
• Additional T1/PRI boards can be added to meet larger system
requirements. The maximum number of T1/PRI boards in one
system is up to eight (8) T1/PRI lines (192 digital trunks).
• Tone detection (fax, modem, voice) available.
— Triton Analog Extension Board - a PCI bus telephony board that
supports 12 analog extensions per board.
• Provides adaptive balance and selectable impedance
• Analog and digital loop back test modes