Specifications

Data and Internet Integration
AltiContact Manager Administration Manual 21-13
21. Data and Internet
Integration
•IntheLog On As group, select This Account and set
<DomainName>\AltiGen_<ServerName> as the account. In this
example, it is ALTICHINA\AltiGen_telesystem.
If this is not the case, you need to re-install AltiContact Manager
while logged in as a domain administrator with local administrator
privileges.
• Repeat the previous step, but this time, check the Log On As
account for AltiGen Exchange Integration Service COM Server.
Exchange Server Prerequisites
• Exchange Server 5.5 with Service Pack 3
• Successful ping to the AltiContact Manager and vice versa
• Exchange Server Services must be started
To check the NT version:
Click the Start button, select Run,andtypewinver in the Run dialog
box.
To check the Exchange Server version:
Click About in the Exchange Administrator.
To ping the Exchange Server from AltiWare and vice versa:
From the AltiContact Manager system, open a MS-DOS window, and
type
ping <exchange server name>,thenpressenter.
For example, type
ping mailserver. You should see Reply
from...
as the response. If you see Request timed out,thereis
something wrong with your network settings or connectivity.
Similarly, ping the AltiContact Manager system from the Exchange
server. For example, from the command prompt in Exchange Server,
type
ping telesystem, then press enter. You should get proper
reply.