Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Data and Internet Integration
AltiContact Manager Administration Manual 21-11
21. Data and Internet
Integration
Prerequisites
Two NT servers:
• One NT server with the AltiContact Manager software
• One NT server with Exchange Server software
AltiWare System Prerequisites
• Windows NT 4.0 with Service Pack 6a or higher
• AltiContact Manager software
• The AltiContact Manager system and the Exchange server system
must belong to the same NT domain.
• AltiGen Services should be started with the user account
<Domainname>\AltiGen_<AltiContactManagerSystemName>.
For example, ALTICHINA\AltiGen_TELESYSTEM.
To check the Windows NT version:
Click the Start button, select Run,andtypewinver in the Run dialog
box.
This opens an About Windows NT dialog box that displays the version
of NT running on your system. It should say:
Version 4.0 (Build 1381: Service Pack 6)….Revised
Service Pack 6a
If you have an older version of NT, upgrade to the latest version.
Check http://www.microsoft.com/ntserver to get the latest service
pack for Windows NT.
To check the AltiWare version:
Select About from the Help menu of ACM Administrator. The version
displayed should be AltiContact Manager 4.6 or higher.
To check the domain:
On the AltiContact Manager system, go to
Start
!Settings!Control Panel! Network. In the Identification
tab of the Network dialog box, verify that you see two text boxes,
Computer Name and Domain. Note down the value in the Domain
field.