Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

Data and Internet Integration
AltiContact Manager Administration Manual 21-9
21. Data and Internet
Integration
• Select Allow Inbound Internet Mail if AltiWare is the only mail
server running on the system. If you are running another SMTP
server on the same system (such as Exchange) and you do not want
AltiContact Manager to receive inbound Internet mail, you should
leave this box unchecked.
3. Assign a unique Email Name to extension users in the General
window of Extension Configuration.
• Select the extension number (or select Add Extension and then
enter the extension number in the field provided if this is a new
extension).
• Enter the email name in the E-mail Name data entry field.
4. Allocate the system storage capacity for extensions in the Mailbox
Setting window of Extension Configuration.
Each user’s needs might be different. The default is 50 MB of storage,
which on the average, will give each user room for 100 messages.
Refer to “Setting E-mail Messaging Options” on page 8-4 for more
details.
Setting Up LAN and Internet Email on the Client
To set up the client side of the LAN:
1. Configure the following client TCP/IP Properties (see Figure 2):
• IP Address
• Subnet Mask
• Default Gateway
2. On the DNS tab of TCP/IP Properties, enter the following (see
Figure 3):
•HostName
•Domain
• DNS Service Search Order
3. Configure the following mail server parameters of the email client
application:
•EntertheMail Server (POP3) User Name. (This is the same name
entered as the email name on the AltiWare General page of
Extension Configuration).