Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
21-4 AltiContact Manager Administration Manual
user can send the email. AltiWare then combines the voice message and the
email into a single MIME message and sends it to the recipient. The ability
to send and receive MIME messages is included as part of AltiWare email
capabilities.
Setting Up Email Service
There are some basic requirements that must be met in order to access
Mixed-Media Messaging using email over the AltiContact Manager
system.
Before You Begin
To set up email for the AltiContact Manager system, you need to have the
following installed on AltiContact Manager:
• Windows NT network interface card installed and Windows NT
network capability enabled
• Network TCP/IP installed and configured
• Internet connection (if sending and receiving emails over the
internet)
• Multi-media stations/PCs as clients
Setting Up LAN and Internet Email on the Server
To set up the server side of the network, follow the steps below:
Step 1: Selecting Your ISP and IP Addresses
You will need to obtain the following to setup Internet email:
1. Select your Internet Service Provider (ISP). There are numerous
ISPs to choose from. There is a fee associated with these services. For
details, please contact an ISP that serves your area.
2. From your ISP:
•ObtainaDomain Name Server (DNS) Address. AltiWare address
should be added to the DNS database by your ISP.
• Select and give your ISP a unique Domain Name. Each domain
must have a unique name associated with it, such as the address for
AltiGen, which is “altigen.com”.
•ObtainaBlock of IP Addresses and assign a unique IP address to
each client on the LAN.