Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

Data and Internet Integration
AltiContact Manager Administration Manual 21-3
21. Data and Internet
Integration
Local Address
When you are sending messages among users in a LAN, the local address
is used in place of the extended network address. Local addressing is used
in a peripheral node or station and is transformed to or from an extended
address for delivery purposes. Often within a LAN, the domain is assumed
to be the local domain if no @domain is added to the address.
Mixed-Media Messaging
Messaging includes many options other than just text. Messages might
include all of the following types of information or any combination
thereof:
• Text - (includes word processing files, spreadsheets, database listing)
•Voice
•Fax
•Video
If you include more than one attachment or media type in your email
messages (such as graphics, video, or sound), you must employ a method
called MIME (Multipurpose Internet/Mail Extensions). MIME is a
technique designed to bundle attachments within individual email
messages.
When a MIME file with attachments arrives at your workstation,
additional processing begins immediately. As the various attachments
arrive, the client or browser identifies these attachments by file type or by
description information in the attachment tag (as specified by the MIME
format). After the client or browser identifies a file, it can handle the file
playback or display. Sometimes the client or browser itself handles
playback or display (including .GIF and .JPG files).
When other kinds of files show up and need special handling capabilities
(beyond the scope of most client/browsers), the client hands off the files to
other Helper Applications for playback or display. Helper Applications
are designed to read and process the files and to present the file contents on
demand.
AltiWare provides users with the ability to record a voice annotation and
attach it to an email mixed-media message. This voice recording must be
done before the user sends the email in order to send the voice annotation
as an attachment to the email. After the voice recording is complete, the