Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
ii AltiContact Manager Administration Manual
Installing a Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
ProperBoardHandlingProcedures .................. 2-14
ElectrostaticDischarge(ESD)Warning............... 2-14
OperatingEnvironment............................ 2-15
PackagingforShipmentandStorage................. 2-17
AltiContact Manager Conference Resource Limits . . . . . . 2-18
Chapter 3
SoftwareInstallation...............................3-1
AltiContactManagerasanNTService ................. 3-2
PreparingtoInstallAltiContactManager ............... 3-2
FirewallConsiderations............................ 3-3
Licensing ........................................ 3-5
Registration ...................................... 3-7
DealerInstallationID.............................. 3-8
RegistrationMethods.............................. 3-8
Upgrades......................................... 3-9
BeforeNewInstallation ............................ 3-11
ToBeginNewInstallation .......................... 3-11
BeforeUpgrade .................................. 3-18
BackupDatabase................................. 3-18
Shutting Down the AltiGen Switching Service . . . . . . . . . 3-18
ToBeginUpgrade ................................ 3-19
OnlineLicenseRegistrationProcedures............... 3-29
Manual Online License Registration Procedure . . . . . . . . . 3-38
OfflineRegistrationProcedures..................... 3-45
WindowsEmergencyRepairDisk .................... 3-45
Installing ACM Administrator on Remote Systems . . . . . . 3-45
RunningACMAdministrator........................ 3-46
Shutting Down AltiContact Manager when Changing or Adding Hard-
ware.............................................. 3-47
Transferring the AltiContact Manager to Another Server Chassis 3-47
AltiContactManagerUninstall ...................... 3-48
SoftwareInstallationTroubleshooting................. 3-49
Chapter 4
GettingAroundACMAdministrator .................4-1
AltiContactManagerAdministrator.................... 4-1
LogginginfortheFirstTime........................ 4-1