Specifications

Application Extension Configuration
AltiContact Manager Administration Manual 18-3
18.Application
Extension Config.
1. Open the Application Extension Configuration window.
2. Click the Add button and enter the extension number in the Add
Application Extension dialog box. and click OK.
Figure 2. Add Application Extension dialog box
3. The Application Extension appears in the Application Extension List.
Continue adding application extensions as needed. Otherwise, refer to
the following sections for further configuration.
4. For the third party application connecting to this extension, make sure
the application is properly set to log into the application extension.
Application Failover Plan
The Application Failover Plan ensures that a call made to the extension
will be automatically transferred if the application is not available. Use the
transfer to drop-down list to select the forwarding destination. The options
are as follows:
• IVR—select the IVR number to use in the drop-down list under the
option. IVR settings are established in IVR… on the Management
menu.
• Extension—select an extension from the drop-down list.
• Operator—select an operator from the drop-down list.
Important: If the failover setting for the Application Extension is set to an
extension, and the extension is RNA or busy, the system will
announce to the caller that the extensionis not available and the
call will be dropped.