Specifications

Table Of Contents
AltiContact Manager Administration Manual 1-1
1. Overview
C
HAPTER
1
Overview
AltiContact Manager
is AltiGen’s new powerful turnkey, hardware/
software multi-channel IP Contact Center platform targeted at the formal
small to midsize contact center market of 10-500 agents. The product is
designed to provide contact centers with the essentials to service, respond
and track performance of contact professionals. Since AltiContact
Manager, or ACM, is IP-enabled and modular, call-centric businesses are
protected against growing out of their investment. A single platform with
an easy to use graphical user interface for business and contact center
professionals designed to increase overall productivity.
With AltiContact Manager, AltiGen has combined several separate
compelling contact center productivity applications into one integrated
system to handle daily voice, Internet, and email interactions. AltiContact
Manager is designed with an intuitive easy to use graphical user interface
for your current IT staff to easily manage the system and reduce
administrative costs. There is no need to learn complicated command line
interfaces or manage disparate systems. Companies now can deploy a VoIP
enabled contact center solution in days versus months.
AltiContact Manager is comprised of:
AltiContact Manager Platform for five 99999’s uptime
•ACMSoftware
12 Agent seats
12 AltiAgent Client sessions
Industrial Chassis Intel 2.0 GHz Pentium IV
Windows 2000 Server
•512MBRAM
3X18GBSCSIRAID5harddiskdrives
2 x 400 watt redundant hot swap power supplies
•3hotswapfans
Centralized administration with easy-to-use GUI
Skills-based routing among 8 different call distribution choices