Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
17-2 AltiContact Manager Administration Manual
The left side of the IP Phone Configuration window displays all the Alti-IP
phone extensions that have been set up in the system. After creating the IP
extensions, you can set the following parameters:
Parameter Description
SoftKey1-10 Corresponds to the 10 soft keys on the Alti-IP 600. Use the
drop down list to assign one of the following functions to the
desired keys:
• Disabled - when selected, the corresponding soft key
cannot be used.
• BLF (Busy Lamp Field) - when selected, enter an
extension number in the field below; this will be
associated with the corresponding soft key to
automatically dialthis extension number ; the buttonlight
next to this soft key indicates that the extension number
is busy. You can select the Play Beep Tone check box to
also have the IP phone play an audible beep when the
extension number is ringing.
Note:TheBLF feature can only be assigned to
internal extension numbers, not outside numbers.
• Feature Code - when selected, enter an AltiContact
Manager feature code in the field below; this will be
associated with the corresponding soft key to dial this
feature code.
• Speed Dial - when selected, enter the speed dial code in
the field below; this will be associated with the
corresponding soft key to dial this speed dial code.
• Phone Setting - when selected, the IP phone user will be
able to program the corresponding soft key, as a speed
dialor featurecode key, directlyfrom the IP phone (using
**6,thenENTER).
Note: The lower left soft key is set up as FLASH by default.
This key can be re-assigned in ACM Admin, using
the AltiGen IP Phone Configuration window. No
other soft keys can be configured to FLASH.