Specifications

Setting Up IP Extensions
AltiContact Manager Administration Manual 16-3
16. IP Extensions
AltiAdmin
1. Ensure that the VoIP settings are configured properly and work.
For details on configuring the Triton VoIP board and the IP trunks,
refer to “Configuring the Triton VoIP Board” on page 6-7 and “Setting
General Trunk Attributes” on page 7-3.
2. Ensure that you can make calls over IP by creating an entry (at least an
entry with the IP address of the system) in the IP dialing table and then
dialing <IP Trunk access code> + <IP dialing table entry code> +
<extension number>. Make sure you can have a two-way conversation
on this VoIP call.
For details on using the IP dialing table, see “Defining the IP Dialing
Table” on page 9-2. Also see “Setting VoIP Codecs” on page 9-5.
3. For each extension for which you are enabling IP extensions, check
Enable IP Extension on the General tab of the Agent Configuration
window.
Figure 1. General Window, Extension Configuration
a. If you have static IP addressing (recommended), choose Static and
then enter the IP address of the IP phone in the Logon field.
b. If you do not have static IP addressing available, choose Dynamic.