Specifications

AltiContact Manager Administration Manual 16-1
16. IP Extensions
C HAPTER 16
Setting Up IP Extensions
IP extensions communicate with the AltiContact Manager system using IP-
based protocols to carry voice and signaling data. Instead of PSTN, they
use a data networking connection such as an Ethernet 100-Base-T (RJ-45).
AltiContact Manager supports only those devices that are based on H.323
protocol.
From the end-user's perspective, an IP extension works exactly the same as
an analog extension with the added advantage of being able to work
remotely and without any cabling requirements. There is also no functional
difference in AltiContact Manager features and client applications such as
real-time monitoring, AltiView, and AltiConsole, with the following
exceptions which are unavailable on an IP extension:
• #81 Hands free–Intercom mode
• #82 (Hands free–Manual answer mode)
• Distinctive ringing (double ring for internal calls, single rings for
external calls).
Note: For Alti-IP 600 Phones, #81 and #82 are supported.
In addition, the Location column in the Extension View in ACM
Administrator will show the IP address used by any extension currently
logged onto an IP extension.
AltiGen IP Phone Service
AltiGen IP Phone Service runs on the same system as AltiContact
Manager, is installed together with AltiContact Manager, and connects to
AltiContact Manager through enhanced AltiLink+ protocol on behalf of
AltiGen IP Phones.
Intercom with IP Phones
Intercom (#93) is supported on the Triton Analog extension with
AltiTouch+ phones. Intercom is supported on IP extensions as well,
provided AltiGen IP Phones are used. An extension user can use the feature
code #93 to intercom an IP extension associated with an AltiGen IP Phone.
If this phone is in idle state, an H.323 session will be established, the phone