Specifications

Setting Call Handling Options
15-18 AltiContact Manager Administration Manual
•ToaWorkgroup—select a workgroup from the drop-down list.
•ToaCustom App—when used in conjunction with a third party
notification application, this feature enables an extension to connect to
an application that can receive the notification event; use the drop-
down list to choose the log on extension to which the third party
application is connected. Contact your local AltiGen dealer for more
information on using this feature.
•ToanOutside Number—this option is available if it is allowed in the
Other Call Restrictions option in the Restriction window,as
discussed in “Setting Other Call Restrictions” on page 13-27. Also, see
“Outcall to Cellular or PCS Phone Numbers” on page 15-15.
If you choose Outside Number, select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix
and phone number.
•TotheOperator
Note: Forwarding calls to a pager is possible but not recommended
since callers will only hear what is heard when calling a pager and
will not know to enter a return phone number unless instructed.
Handling Unanswered Calls
The NoAnswer Call Handling function provide options for handling calls
when no one answers the extension within a specified number of rings.
Except for Enabling One Number Access, these options are not available
to virtual extensions.
To enable these options, select Enable No Answer Handling box.
Use the Number of Rings Before Handling scroll box to select a number
between 2 and 20 for the times the telephone rings before the call is handled
by the system.
Select one of the following options for no answer call handling:
• Forward to Extension—Select an extension number in the
drop-down list. See “A 10-Hop Limit to Call Forwarding for Direct
Calls”onpage15-17.
• Forward to Group Voice Mail (physical extensions only)
• Forward to New Member