Specifications

Workgroup Configuration
AltiContact Manager Administration Manual 15-17
15.Workgroup
Configuration
• Forward to Group Voice Mail
• Forward to IVR—use the drop-down list to select an IVR to which to
route the call. IVR settings are established in IVR … on the
Management menu.
Forwarding All Calls
Call Forwarding is available for workgroups.
This is the Call Forwarding feature that is also accessible by the workgroup
extension user by dialing #36.
A One Hop Limit to Call Forwarding for a Transferred Call
There is a one hop limit to call forwarding when the call that is being passed
is a transferred call. For example, extension 100 receives a transferred call
and forwards this call to extension 101; extension 101 is set to forward all
calls to extension 102; extension 102 receives the call but CANNOT
forward this call to another extension.
A 10-Hop Limit to Call Forwarding for Direct Calls
For direct calls, there is a “10-hop” limit to call forwarding. For example,
extension 100 forwards to extension 101, 101 forwards to 102, 102
forwards to 103, and etc. through extension 120. A call to extension 100
will be forwarded to 101, which will forward to 102, which will forward to
103, and etc. until the call has been forwarded 10 times. At this point, the
call will not be forwarded again; if the last extension in the forwarding
chain does not answer, the call is sent to extension 100’s voice mail.
If there is a loop condition in the forwarding chain (for example, 100
forwards to 101, 101 to 102, and 102 back to 100), the call is sent to the first
destination’s voice mail.
To enable call forwarding, select the Enable Forward to check box, then,
using the drop-down list, indicate the forwarding destination. You can use
Apply to to act on multiple workgroups, with the restrictions discussed in
the previous section. The forwarding options are as follows:
•ToVoice Mail
•ToIVR—select the IVR number to use in the drop-down list under the
option. IVR settings are established in IVR… on the Management
menu.
•ToanExtension—select an extension from the drop-down list.