Specifications

Workgroup Configuration
AltiContact Manager Administration Manual 15-5
15.Workgroup
Configuration
• Disable—no call recording.
• Record all calls to central location—records all calls which are saved
to a centralized location (defined in the Call Recording page of
CallCenter Configuration, see page 12-6); this option requires a
Recording Seat license to be available.
• Record on demand to central location—records calls on demand
which are saved to a centralized location (defined in the Call
Recording page of CallCenter Configuration, see page 12-6); this
option requires a Recording Seat license to be available.
• Record on demand to agent VM—records calls on demand which
are saved to the extension agent’s voicemail box.
• Insert Recording Tone—plays a recording beep to alert the parties
that the conversation is being recorded.
Notes:
• The recording session starts when the call enters the connected state
and ends when hang up or flash is pressed, or when the call is
transferred.
• The recording setting at Extension Configuration only applies to
personal calls. The recording setting at Workgroup Configuration
only applies to workgroup calls. To allow an agent to record all calls
(personal and workgroup), both recording settings must be enabled.
Establishing Workgroup Membership
To add agent extensions to a workgroup, select the workgroup pilot number
from the Group List side window list in the General window of
Workgroup Configuration, then click the Group Member tab. The
workgroup pilot number appears in the window title bar.
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.