Specifications

Workgroup Configuration
AltiContact Manager Administration Manual 15-3
15.Workgroup
Configuration
To set the Personal Information:
Type in the User Name, Password, DID, Tenant Group, and optional
Description:
• First Name and Last Name of the workgroup, each with a maximum
of 32 characters.
• Password for the workgroup. The default is the system default
password set on the Number Plan tab of the System Configuration
window.
A valid password must be 4 to 8 digits (numbers or letters A-Z) in length
and cannot be the same as its workgroup pilot number. Basic password
patterns, such as repeated digits (1111), consecutive digits strings (1234),
or digits that match the workgroup pilot number (Ext. 101 using 1012,
9101, 10101, etc.) are not allowed. The letters map to numbers as follows:
• DID Number—each workgroup can be assigned a DID number. This
number does not have a fixed length, but the length must be long
enough (range 2–16) for the system to match the DID incoming call.
It is recommended to use the full 10 digit DID number, not just the
last few digits. This full number guarantees the system can send the
correct number as the Caller ID on PRI lines. With fewer digits, the
system sends the trunk’s configured phone number as the Caller ID. If
the trunk number is not configured, the system main number is sent.
• Tenant—a drop-down list of Tenant IDs (groups) to which the
workgroup can be assigned. See “Using a Tenant Table” on page 5-22
for more information on Tenants.
Note: If a workgroup is assigned to N/A in the Tenant drop-down
list, the workgroup is able to access all trunks, even though the
trunks may have been assigned to tenants.
• Description—Optional descriptive information such as department
name or workgroup office location.
Numbers Letters Numbers Letters
2 A,B,C,a,b,c 6 M,N,O,m,n,o
3 D,E,F,d,e,f 7 P,Q,R,S,p,q,r,s
4 G,H,I,g,h,i 8 T,U,V,t,u,v
5 J,K,L,j,k,l 9 W,X,Y,Z,w,x,y,z