Specifications

15-2 AltiContact Manager Administration Manual
The second step is, after you have created a workgroup, use the Group
Member window to assign agents to the workgroup(s).
Figure 1. General Configuration window, Workgroup Configuration
Creating a Workgroup
1. To add a new workgroup, click the Add button in the General window.
The Add New Group dialog box opens.
2. Type in a workgroup number in the Input Number field and click OK.
Establishing Basic Workgroup Attributes
After you create a workgroup, you can set other basic attributes in the
Workgroup Configuration General window: