Specifications

Huntgroup Configuration
AltiContact Manager Administration Manual 14-23
14. Huntgroup
Configuration
Setting Queue Management Options
In the Queue Management window of Huntgroup Configuration, you can
set audio peripheral options—which greetings and updates to use as well as
the update interval. For each huntgroup you can either use the system
default audio peripheral configuration or you can set up a custom
configuration.
Figure 7. Queue Management window, Huntgroup Configuration
The default audio peripheral setup is discussed in “Audio Peripheral
Configuration” on page 5-27. Custom configuration involves choosing
other phrases—a function set with the IVR as discussed in Chapter 11, IVR
Configuration.
You can also use Apply to… as discussed in “Apply to Button” on page
14-2 to apply the configuration to one, some, or all huntgroups.