Specifications

Setting Call Handling Options
14-20 AltiContact Manager Administration Manual
•ToaCustom App—when used in conjunction with a third party
notification application, the Custom App feature enables an extension
to connect to an application that can receive the notification event; use
the drop-down list to choose the log on extension to which the third
party application is connected. Contact your local AltiGen dealer for
more information on using this feature.
•ToanOutside Number—this option is available if it is allowed in the
Other Call Restrictions option in the Restriction window,as
discussed in “Setting Other Call Restrictions” on page 13-27. Also, see
“Outcall to Cellular or PCS Phone Numbers” on page 14-16.
If you choose Outside Number, select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix
and phone number.
•TotheOperator
Handling Unanswered Calls
The NoAnswer Call Handling function provide options for handling calls
when no one answers the huntgroup agent extension within a specified
number of rings.
To enable these options, select Enable No Answer Handling box.
Use the Number of Rings Before Handling scroll box to select a number
between 2 and 20 for the times the telephone rings before the call is handled
by the system.
Select one of the following options for no answer call handling:
• Forward to—Select an agent extension number in the drop-down list.
See “A 10-Hop Limit to Call Forwarding for Direct Calls” on page 14-
19.
• Forward to Group Voice Mail (huntgroup extensions only)
• Forward to Member Voice Mail (huntgroup extensions only)—
forwards the call to the voice mail for the extension that didn’t answer
the call.
• Forward to Next Member (huntgroup extensions only)
• Forward to IVR—use the drop-down list to select an IVR to which to
route the call. IVR settings are established in IVR in the Call Center
Management menu.