Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Setting Message Notification Options
14-16 AltiContact Manager Administration Manual
the Message Notification call, the system announces the pager
number and the System Main Number (as configured on the
General window of System Configuration), which will be displayed
on the user’s pager. The operator is also given the option to repeat
these numbers by pressing ‘#’.
•FortheCustom App, when used in conjunction with a third party
notification application, this feature enables an extension to connect to
an application that can receive the notification event; use the drop-
down list to choose the log on extension to which the third party
application is connected. Contact your local AltiGen dealer for more
information on using this feature.
Note: The Reminder Call feature cannot work with this function
selected.
Outcall to Cellular or PCS Phone Numbers
When an outcall is made by the system (for One-Number-Access, Mes-
sage Notification, Zoomerang, Call Forwarding, etc.) to a cellular or PCS
phone, it may ring the phone once but not necessarily present the call and
make a connection. This will happen if the ringback tone played by the
cellular service provider does not confirm to standard ringback tones. To
work around this problem, instruct users to append a few commas (,)tothe
outcall (cellular) number when entering it. Each comma provides a one
second pause.
Setting Notification Timing
You can set the type of delay detection and the duration (from 5 to 30
seconds) before the system sends the return phone number (the System
Main Number as set in the System Configuration General window) after
the system detects an answer when sending a notification:
• Seconds after Dialing—thedelay(from5to30seconds)afterdialing
before the system sends the return phone number.
• Seconds after Answered—the delay (from 5 to 30 seconds) after a
call is answered before the system sends the return phone number.
Setting Notification Business Hours
You can choose one of three options for when the extension user is to be
notified of new messages: