Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form

Huntgroup Configuration
AltiContact Manager Administration Manual 14-13
14. Huntgroup
Configuration
Setting Mailbox Playback Options
You can use the following checkboxes to turn on or off options for listening
to playback of recorded messages. These options apply to both new
messages and saved messages, and they can be applied to multiple
huntgroups using Apply to:
Setting Mailbox Capacities
You can set various mailbox capacities with the following options, and can
be applied to multiple huntgroups using Apply to:
Parameter Description
Announce Message
Sender Before
Playback
Selected, the user hears the name of the
message sender (internal sender only) before
listening to recorded AltiGen Voice Mail
System messages.
Announce Time
Stamp Before
Playback
Selected, the user hears the timestamp (time
and date) of each message before playback.
Confirm Callback
Number
Selected, system confirms the accuracy of the
caller’s number.
Enable Distinctive
Call Waiting Tone
Selected, the user hears three different call
waiting tone cadences to distinguish between
internal, external, and operator calls (see
“Distinctive Ring” on page 5-3).
Play the Latest
Voice Message First
Selected, voicemails are played in reverse order
of their delivery when the user retrieves them.
Parameter Description
Max Number of
Messages
Maximum number of messages stored in the
user’s mailbox. The range is 1–999, defaulting
to 100.
Mailbox Size Mailbox size in MBs of stored messages. The
range is 1–500 MB, with a default of 50.